Calls are received at the local phone 1-888-LOCK-U-UP; Download the mobile app: P3Tips.com; & Web Tips are received at www.norfolkcrimeline.com  No information received collects any tipster information; does not provide caller ID; and conversations are not recorded. The police or civilian staff receiving the information completes the tips information form, makes initial inquiries and then passes the information to the investigating officer. Tips are accepted regarding any publicized request for information, such as "Crime of the Week" or such other crime(s) the tipster has knowledge of.

By guaranteeing a tipster's anonymity Norfolk Crime Line allows the tipster to give information in a positive atmosphere without the prospect of retribution. By offering cash rewards for information leading to indictment or arrests, the program encourages otherwise reluctant tipsters to provide information.